Returns & Satisfaction Guarantee
Returns & Satisfaction Guarantee
At Heartfelt Creation, we want every order to feel thoughtful, supportive, and worth it.
If something doesn't feel right, we want to make the experience as easy and respectful as possible.
60-Day Satisfaction Guarantee
If you're not satisfied with your purchase, please contact us within 60 days of receiving your order.
We review concerns on a case-by-case basis and will do our best to make things right.
Eligibility
To help us evaluate your request, we may ask for your order number, the reason for the request, and photos if the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and assist you.
Refunds
If a refund is approved, it will be issued back to the original payment method. Processing times may vary depending on your payment provider.
Contact
If you need help with a return, refund request, or order concern, please reach out through the contact information listed on our website.