Shipping Policy

Shipping Policy

Thank you for shopping with Heartfelt Creation. We're committed to making your experience feel smooth, simple, and well cared for from the moment you place your order.

Order Processing

Orders are typically processed within 1–3 business days after they are placed, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

Shipping Times

Shipping times may vary depending on your location, carrier delays, and product availability. Estimated delivery windows will appear at checkout or in your shipping confirmation when available.

Delays

While we do our best to ensure timely delivery, please note that shipping carriers may occasionally experience delays outside of our control.

Incorrect Shipping Information

Please make sure your shipping information is entered correctly at checkout.

Heartfelt Creation is not responsible for delays or delivery issues caused by incorrect or incomplete shipping details provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can review the issue and help determine the next best step.

Questions

If you have any questions about your order, feel free to contact us through the contact information listed on our website.